contact us

TELEPHONE

0402 330 315

POST

PO Box 178

Macarthur Square NSW 2560

EMAIL

[email protected]

Contact Request

Quote Request

If you would like us to prepare a quote, please complete the form as below. We will endeavour to get back to you as soon as possible. If you do not hear back from us within 24 hours, please contact Sara on 0402 330 315 to confirm your request was received.

  • Instructions

    Please answer all questions that have a red asterix, otherwise the form may not submit. **If all fields have been completed, you will receive a copy to the email address you provided.
  • DD slash MM slash YYYY
  • Enter your name
  • Enter Company Name
  • Male/FemaleAgeType of Car Seat RequiredAboriginal or Torres Strait Islander? 
  • Pricing will vary depending on day of service (e.g. Business Day, Saturday, Sunday, Public Holiday)
  • Minimum 3 hours, including report writing time
  • Weekly/Monthly (particular days)
  • Suburb that child/and or young person needs to be transported from?
  • Suburb that child/and or young person needs to be transported to?
  • Please be aware of our cancellation terms: Requesting Service, must inform Ngadhi Family Services, that a service is cancelled before 5:00pm, on the day before the service is scheduled. If the service is not cancelled in time, the Requesting Service will pay a cancellation fee: Supervised Contact and Youth Work Support: (Agreed cost/hour x 3), and Supervised Transport: (Agreed cost/hour x 3). If a service is requested after hours (after 5pm) , the minimum rate is $191.40 (including GST).
  • Collegue, Another Service, or other (please provide details)?

Service Request

If you would like to request our services, please complete the form as below. We will endeavour to get back to you as soon as possible. If you do not hear back from us within 24 hours, please contact Sara on 0402 330 315.

  • Please answer all questions that have a red asterix, otherwise the form may not submit. ** If the form has been completed in all areas, you will receive a copy to the email address you provided.
  • DD slash MM slash YYYY
  • Enter your name
  • Family NameD.O.B. /AgeMale/FemaleAddress & Mobile No.Legal StatusCultural BackgroundType of Car Seat Required 
    Please list all the family, Carer's or approved to attend contact details above. eg. Mother, Father, Child, Carer of Children or Other persons approved to attend contact. Click the + button to ad new field to include all family members.

    *PLEASE NOTE: Any persons not listed as approved to attend a contact visit will be asked to leave, unless prior arrangements have been made and forwarded to NGADHI FAMILY SERVICES Management.
  • Put in details of the Name of the Carer or Parent, that the child is placed with, their address and best contact number.
  • Weekly/Monthly (particular days)
  • List any key concerns in regards to the child's behaviour, any special needs or ways they can best be managed.
  • Name of School, Address and Contact Number of Principal
  • Name, Address, Phone Number
  • Medicare Number, Expiry and Reference Number on Card
  • Please provide details of any medication the child is on
  • Max. file size: 256 MB.
  • If a report is required, what details would you like to see included in the report?
  • Email address required
  • Summarise what amount/items we are approved to spend on the child.
  • How many kilometres are we approved to travel with child on board?
  • Max. file size: 256 MB.
  • Please Note

    Requesting Service, must inform Ngadhi Family Services, that a service is cancelled before 5:00pm, on the day before the service is scheduled. If the service is not cancelled in time, the Requesting Service will pay a cancellation fee: of the Agreed Cost per hour x 3 hours, plus cost of Staff Travel to the job site. If a service is requested after hours (after 5pm),the minimum rate is 3 hours of staff time plus cost of Staff Travel to the job site.

Feedback

If you would like to provide us with some feedback, please fill out the form as below.

 

  • At Ngadhi Family Services, we pride ourselves on the services we provide to each and every one of our clients. That is why we would appreciate if you could take the time to fill out our survey to tell us which areas of our service you feel we could improve on. Thank you
  • Thank you for taking the time to complete this form.

Complaint

If you have a complaint, please complete the form as below. We will get back to you as  soon as possible and investigate the matter (where applicable). If you are unhappy with the outcome of our Investigations, you may make a further complain to the NSW Ombudsman as below:

NSW Ombudsman’s Office

General Enquiries (02) 9286 1000

Click here to navigate to the NSW Ombudsman’s Office Complaints Form

  • Please answer all questions that have a red asterix, otherwise the form may not submit. ** If the form has been completed in all areas, you will receive a copy to the email address you provided.
  • MM slash DD slash YYYY
  • Please give us as much detail as possible
  • Name (optional) Relationship to the complainant Does the complainant know you are making a complaint? Does the complainant consent to the complaint being made? Email Address Phone Number Address

NGADHI FAMILY SERVICES

PO BOX 178, MACARTHUR SQUARE, NSW, 2560.

PHONE: 0402 330 315

Email: [email protected]

MANDATORY REPORTING

Report suspected child abuse or neglect to the Child Protection Helpline 132 111

 https://www.facs.nsw.gov.au/families/Protecting-kids/mandatory-reporters/how-to